Privacy Policy
Last updated: June 1, 2026
At Lobsterplus Ghana Ltd, we are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy describes how Lobsterplus Ghana Ltd ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website and services. By using our platform, you agree to the practices described in this policy.
Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect: your name, email address, phone number, delivery address, and payment information.
Automatically Collected Information
When you visit our website, we automatically collect certain information including your IP address, browser type, device information, pages visited, and interaction data through cookies and similar technologies.
Order Information
We collect details about purchases or orders made through our platform, including product selections, order history, delivery preferences, and transaction records.
How We Use Your Information
Service Delivery
To process and fulfill your orders, manage your account, provide customer support, and send order confirmations and delivery updates.
Improvement & Analytics
To analyze website usage patterns, improve our products and services, personalize your shopping experience, and develop new features.
Marketing Communications
With your consent, to send promotional offers, newsletters, and updates about new products and deals. You can opt out at any time.
Legal Compliance
To comply with applicable laws and regulations, respond to legal processes, and protect our rights and the safety of our users.
Sharing Your Information
Service Providers
We share information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery partners, and cloud hosting providers.
Legal Requirements
We may disclose information when required by law, court order, or governmental regulation, or when necessary to protect our rights or prevent fraud.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
Data Security
Protection Measures
We implement appropriate technical and organizational security measures including encryption, secure servers, access controls, and regular security audits to protect your personal information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Account data is retained while your account is active.
Your Rights
Access & Correction
You have the right to access, correct, or update your personal information at any time through your account settings or by contacting us directly.
Deletion
You may request deletion of your personal data. We will process such requests in accordance with applicable laws, though some data may be retained for legal obligations.
Consent Withdrawal
Where we process data based on your consent, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing before the withdrawal.
Data Portability
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Lobsterplus Ghana Ltd — Data Protection
Email: info@lobsterplus.com
Phone: +233 302 225 651
Address: Kingsway, Accra, Ghana